- Call Center How We Can Help.
Cascade NW’s call center platform provides the helps businesses increase sales, profitability and market share. You’ll get a customized cloud solution that doesn’t require expensive hardware, software, or training.
Cascade NW's Call Center service is a cloud-based solution built to meet each unique customer's needs, providing advanced call center capabilities that leverage all the functionality of our platform and the latest features.
- Why Choose Us
In over 10 years, we have lead over 100 enterprises with equal amount of unique situations in obtaining greater strengths in the telecommunications market.
We continue to perfect our strategies and solutions to improve our effectiveness and value to our clients.
Over our time, we have built a telecommunications consulting firm with proven results and a reputation that proceeds.
- Your Complete Call Center Solution
Our call center solution includes all of the features below and can be customized for your organization's needs resulting in greater customer service.
- What We Do
Provides the necessary tools for administrators to manage the call center while out of the office. A virtual call center offers you the ability to support teams and employees who work from home, off-site employees, and staff at multiple branches to operate as a single unit.
Connect with individuals and not with a particular desk phone.
Achieve management continuity with no geographical limitless.
Access agent availability, manage active call queues and detailed reports with browser based applications.
Access administrative controls from anywhere.
Cascade NW's Call Center solution takes any hassles out of management with advanced call routing and handling including skill based, time-based and personnel based for optimal efficiency.
No Answer Routing
Apply advanced call forwarding policies, including automated night and holiday schedules.
Route incoming calls with priority queuing based on skill set, least busy agent, and currently available customer agent.
Personalized Customer Service
With Auto Attendant and personalized greeting, you will increase first call resolution and lower abandonment rates.
Pooled Staff Resources
Create customer groups that span across various departments, offices, and locations.